At Professional VisionCare, we care about you and the health of your eyes, and look forward to providing you the highest quality vision care at each and every appointment. In order to provide this level of care for all of our patients, we have created a Patient Attendance Policy.
When you schedule an appointment with our office, we prepare your records and reserve the doctor’s time to provide you the care you deserve! We understand that changes in your schedule may occur, and we ask that you contact our office as soon as possible if you need to reschedule your appointment.
Providing advance notice to our office of any scheduling changes needed will allow our office to release your reserved appointment time to another patient who needs care.
If you are unable to provide at least 24 hours notice of any changes you need to make to your appointment, or if you do not come in for your scheduled appointment, your appointment will be considered a “no show” and will be subject to the following responses:
* 1st No Show: Our staff will contact you to reschedule your missed appointment, and will ensure that you are aware of this Patient Attendance Policy. They will also advise you that any future missed appointments without prior notice will result in a fee.
* 2nd No Show: A $20 fee will be assessed to your account in the event of a second missed appointment. Our staff will contact you to reschedule your appointment, however, this fee must be paid in full before they will be able to reserve another appointment time for you.
* 3rd No Show: A $20 fee will be assessed to your account in the event of a third missed appointment. Our staff will contact you to reschedule your appointment, however, this fee must be paid in full before they will be able to reserve another appointment time for you.
*4th No Show: In the event of a fourth missed appointment without prior notice, our staff will be unable to reserve future appointment times for you. Our Quality Control Manager will contact you to discuss available options for you regarding the future of your relationship with our practice.
We realize that situations such as medical emergencies occasionally arise when an appointment cannot be kept and adequate notice is not possible. These situations will be considered on a case by case basis.
We appreciate your cooperation and understanding, and thank you for being a valued patient of Professional VisionCare.